RCC (Infrastructure) Consultants Pvt. Ltd. ("RICPL", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website https://www.rccinfras.com/ (the "Website"), contact us, or communicate with us through WhatsApp, email, phone, or other channels.

By using our Website or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

Information you give us. When you fill in an enquiry form, contact us, request a proposal, message us on WhatsApp, or apply for a job, we may collect:

• Your name, designation, and organisation name
• Mobile number (including your WhatsApp number), email address, and postal address
• Project details, tender references, documents, or technical requirements you share with us
• For job applicants: resume/CV, qualifications, work experience, and other details you choose to include

Information collected automatically. When you browse the Website, we may collect your IP address, browser type, device type, operating system, pages visited, and information collected through cookies (see Section 7).

Information from WhatsApp. When you communicate with us on WhatsApp, we receive your WhatsApp phone number, your WhatsApp profile name, the content of messages and files you send us, and message delivery and read status.

We do not intentionally collect sensitive personal data such as bank account details, health information, or biometric data.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide information about our consultancy services
• Prepare and share proposals, quotations, and project documents
• Send project updates, meeting reminders, and other service-related communications
• Send information about our services and company updates, only if you have opted in to receive them
• Evaluate job applications and contact candidates
• Improve the Website and our customer communication
• Comply with legal, regulatory, and contractual obligations

3. WhatsApp Business Communications

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. and its affiliates ("Meta"), to communicate with clients, prospective clients, partners, and job applicants.

Consent (Opt-in)

We send WhatsApp messages only to people who have given us their mobile number and agreed to receive messages from us, for example by ticking a consent box on our Website, by messaging us first on WhatsApp, or by giving consent in writing or during a business interaction.

Types of Messages

Depending on your consent, we may send you:

• Replies to your enquiries and ongoing conversations
• Project, proposal, document, and meeting-related updates
• Job application status updates
• Information about our services, company news, or events (promotional messages are sent only with your specific consent)

How to Opt Out

You can stop receiving WhatsApp messages from us at any time by:

• Replying "STOP" to any of our WhatsApp messages
• Tapping the opt-out or "Stop" button where it is provided in our messages
• Blocking our number in WhatsApp
• Emailing us at [email address]

We will process your opt-out request promptly and stop sending you messages, except where a message is needed to complete a request you have made.

Data Processed Through WhatsApp

Messages you exchange with us pass through Meta's systems. Meta processes this information under its own terms and privacy policy, available at https://www.whatsapp.com/legal/privacy-policy. We may also use an authorised WhatsApp Business Solution Provider, [Provider Name, if any], to send and manage messages on our behalf. We do not sell your WhatsApp number or messages to anyone.

Security

WhatsApp messages are protected by encryption during transmission. Once received, we store conversation records securely and only authorised staff can access them.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only:

• With service providers who help us operate the Website, host data, and send email or WhatsApp messages (including Meta and our WhatsApp Business Solution Provider), only as needed to provide those services
• With project partners or clients, only where needed for your enquiry or a project you are involved in, and with your knowledge
• With government or regulatory authorities, when required by law, court order, or a lawful request
• In a business transfer, such as a merger or restructuring, under the same protections

5. Data Transfers Outside India

Some of our service providers, including Meta, may process or store information on servers located outside India. We also plan to expand our work to other Asian and African countries. Where information is transferred outside India, we take reasonable steps to ensure it remains protected in line with this policy and applicable Indian law.

6. Data Retention

We keep personal information only as long as needed for the purposes in this policy, or as required by law. As a general guide:

• Enquiry and WhatsApp conversation records: [3 years] from the last interaction
• Job applications: [1 year], unless you ask us to delete them sooner
• Project and contract records: as long as required under applicable laws

When information is no longer needed, we delete it or make it anonymous.

7. Cookies

Our Website may use cookies to function properly, remember preferences, and understand how visitors use our pages. You can block or delete cookies in your browser settings, although some parts of the Website may then not work correctly.

8. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw your consent at any time, including your consent to receive WhatsApp messages
• Raise a grievance about how your data is handled
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity

10. Data Deletion Requests

You can ask us to delete your personal information, including your WhatsApp conversation history with us, at any time:

1. Send an email to [email address] with the subject "Data Deletion Request", or send the message "DELETE MY DATA" to our WhatsApp number [+91 XXXXX XXXXX].
2. Include your name and the mobile number or email address you used to contact us.
3. We will verify your request and delete your information within [30] days, and confirm to you once it is done.

We may keep certain information where the law requires us to, such as records related to contracts, invoices, or tax. Deleting data from our records does not delete messages stored on your own device or in your WhatsApp account.

11. Children's Privacy

Our Website and services are intended for business and professional users. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.

12. Third-Party Links and Services

Our Website and messages may contain links to other websites or services, including WhatsApp and Meta. We are not responsible for their privacy practices. Please review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

14. Grievance Officer and Contact Details

For questions, requests, or complaints about this Privacy Policy or how we handle your information, please contact: